Return Policy

BumbleJax is committed to superior products and customer service.  We go the extra mile to make sure our customers are happy, but please know we can’t be held responsible for the following:

• Spelling, punctuation and grammatical errors made by the customer.
• Errors in selected options such as material, quantity, paper type or cropping.  Please be sure to review your order and make sure it’s what you want!
• Damage to your print not related to transit (ie dropping your print)
• Exact color matching what you see on your end.  Our print experts do a great job and while we have an ICC color profile we can send you if you are very particular about exact color matching we recommend ordering a small paper proof first to make sure.   We also offer proofs of the acrylic product to see how your image will look behind the acrylic (excludes backing and hanging material).

Returning Your Product (Do Not Send The Product Back Without Contacting Us)

It is extremely rare that we ask a customer to return a product to us.  In 99% of cases where there is an issue, we simply redo the order for the customer rather than offer a refund, but we require digital photos of the issue.  In the other 1%, the customer just wants a refund and we’ll determine whether we’d like the product sent back or just refund it.  Bottom line is that we want our customers happy and if you’re not we’re going to redo it or refund you without you having to jump through a bunch of hurdles or hassle.

Please inspect the product as soon as you can and notify us immediately of any shipping damage or other issues.  Replacements will ship in 4-5 business days without requiring return. You must: notify us within 7 calendar days, photograph the damage (2 pics), all sides of the packaging, the shipping label, and the internal packaging. 

If no such claim is made within 7 days, Bumblejax and the customer will consider the print accepted.  By accepting the print, the customer acknowledges that Bumblejax's performance has fully satisfied all terms, conditions, and specifications.  In cases of shipping damage, please keep all original packaging and contents until the claim resolution process is finished.