Frequently Asked Questions

Standard Production: For stocked sizes that can be ordered online, it typically takes 8-10 business days, extending to 10-15 days for large quantities or custom sizes.

Rush Production: Rush production is available for smaller quantities and sizes. A 2-day rush charge is 50% of the order total. A 3-day rush is 25% of the order total. Need an extreme rush to get your order out in 24 hours? Please ask, and we'll see what we can do. A 24-hour turnaround will be 100% of the order total.

Standard Shipping: Standard ground shipping is 1-5 business days depending on where you're located from our facility in Seattle, WA. Example: Orders going to WA, OR and ID can be as quick as one business day, while orders going to the East Coast may take up to 5 business days.

Rush Shipping: We offer expedited shipping options. For online orders, you have the choice of 3 day, 2 day, and standard overnight shipping.

NOTE: We're accustomed to supporting professional photographers and artists with tight deadlines — we understand the need for delivery on specific dates! If you're unsure of the best option please contact us to discuss your project and deadline.

Rushing the production of orders is available for smaller quantities and sizes. A 2-day rush charge is 50% of the order total. A 3-day rush is 25% of the order total. Need an extreme rush to get your order out in 24 hours? Please ask, and we'll see what we can do. A 24-hour turnaround will be 100% of the order total.

Our website employs 24/7 security monitoring, doesn't store credit information on servers, and encrypts all pages. Despite these protections, customers uncomfortable with online payment can email their specifications first, then call with payment details after receiving an image review link.

Yes! Go to your account and click "orders". You can reorder from this screen

Possibly. Please contact us and we'll see what we can do.

Custom sizes are available. Maximum dimensions vary by product:

• Acrylic 1/8": up to 96x48" (unframed)
• Acrylic 1/4": up to 60x40" (unframed)
• Acrylic 1/2" and Designer Series: up to 40x30" (unframed)
• Canvas and Metal Prints: up to 96x48" (unframed)

Possibly. Strict requirements apply. Please email us for additional details.

Yes, prints ship ready to hang with included hardware.

Bumblejax is committed to superior products and customer service. We go the extra mile to make sure our customers are happy, but please know we can't be held responsible for the following:

Spelling, punctuation and grammatical errors made by the customer.

Errors in selected options such as material, quantity, paper type or cropping. Please be sure to review your order and make sure it's what you want!

Damage to your print not related to transit, such as dropping your print.

Exact color matching what you see on your end. Our print experts do a great job, and while we have an ICC color profile we can send you if you are very particular about exact color matching, we recommend ordering a small paper proof first. We also offer proofs of the acrylic product to see how your image will look behind the acrylic, excluding backing and hanging material.

Returning Your Product: Do Not Send The Product Back Without Contacting Us

It is extremely rare that we ask a customer to return a product to us. In 99% of cases where there is an issue, we simply redo the order for the customer rather than offer a refund, but we require digital photos of the issue. In the other 1%, the customer just wants a refund and we'll determine whether we'd like the product sent back or just refund it. Bottom line is that we want our customers happy and if you're not, we're going to redo it or refund you without making you jump through a bunch of hurdles or hassle.

Please inspect the product as soon as you can and notify us immediately of any shipping damage or other issues. Replacements will ship in 5-6 business days without requiring return. You must notify us within 7 calendar days, photograph the damage, all sides of the packaging, the shipping label, and the internal packaging.

If no such claim is made within 7 days, Bumblejax and the customer will consider the print accepted. By accepting the print, the customer acknowledges that Bumblejax's performance has fully satisfied all terms, conditions, and specifications. In cases of shipping damage, please keep all original packaging and contents until the claim resolution process is finished.

If color accuracy is required, we suggest ordering a small paper proof first before ordering the final print to ensure you're happy with results.

All prints can be wiped with a lint-free, slightly damp microfiber cloth. Acrylic requires special care; avoid Windex to prevent scratching. The premium TruLife acrylic tolerates ammonia-free glass cleaner safely.

You can find our pricing calculator in the Resources drop-down menu in the navigation bar.

Shipping rates will be determined by the final size and weight of the package. We charge FedEx/UPS live rates. The following types of orders may require freight shipping or additional fees:

• Products over 40" long that are shipped flat, such as MetalPrints and Acrylic Prints.
• Custom Sizes that require special handling.
• Large quantities that require bulky packaging.

We will provide quotes for these orders. Please email us at support@bumblejax.com for a freight quote. Please allow additional time for the quote and estimated freight delivery times.

Expedited shipping is not available for prints over 55x35" or 40x40" which include Metal Prints, Wrapped Canvas Prints, Float Framed Prints, Dibond Prints and Acrylic Prints.

Currently, we do not ship outside of the US, including Canada.

Yes, we offer overnight, 2-day, and 3-day shipping.

Order information goes only via email to buyers. Resellers can request custom branding, including certificates of authenticity, at no additional charge.