Frequently Asked Questions

Production typically takes 6-8 business days for standard orders, extending to 10 days for large quantities or custom sizes. 

Shipping timeframes vary by region: West Coast standard is 1-2 business days, Midwest 3-4 business days, and East Coast is 4-5 business days.

Rushing the production of orders is available (for smaller quantities and sizes). A 2-day rush charge is 50% of the order total. A 3-day rush is 25% of the order total.. Need an extreme rush to get your order out in 24 hours? Please ask, and we'll see what we can do. A 24-hour turnaround will be 100% of the order total.

Our website employs 24/7 security monitoring, doesn't store credit information on servers, and encrypts all pages. Despite these protections, customers uncomfortable with online payment can email their specifications first, then call with payment details after receiving an image review link.

Cancellation feasibility depends on production status. Orders typically allow 12-24 hours for changes before entering production. Once production begins, refunds are reduced based on progress. All cancellations incur 3.5% processing fees.

Yes! Two methods exist: reorder identical prints through account history using the reorder link, or reconfigure with different options using existing photos from "My Photos" in your account.

Checks and money orders are accepted but delay production by a week or more until cleared. Credit cards or PayPal are recommended for faster service.

Please use RGB not CMYK. Adobe RGB 1998 is recommended. 

We recommend avoiding resizing, as software often degrades quality. If resizing is necessary, use 240-300 PPI. Camera sensor quality and editing practices significantly impact print quality beyond pixel count alone.

High-quality JPG files are preferred for their smaller size without quality loss. TIFFs are accepted using 8-bit with LZW compression. PDFs aren't accepted online; larger files can upload via our FTP uploader.

No bleed is needed; we handle it during mounting. However, you may lose up to 1/8" of your print on all four sides, so please keep important details, such as signatures, at least 1/2" from the edge.

Custom sizes are available down to 1/4". Maximum dimensions vary by product:

• Acrylic (1/8" & 1/4"): up to 96x48"
• Acrylic (1/2") and Designer Series: up to 40x30"
• Canvas and Metal Prints: up to 96x48"

Strict requirements apply: 1/4" bleed plus 3" of white space around the image. Send two copies for backup since the face-mounting process is difficult and prints do get damaged on occasion (air bubbles, specks of dust). Glossy inkjet/c-prints only.

Yes, prints ship ready-to-hang with included hardware. Standard pieces use hanging wire with drywall hooks (50+ lbs capacity). Larger pieces and aluminum subframes use metal cleats.

We won't cover customer spelling errors, selected option mistakes, non-transit damage, or exact color matching. It is extremely rare that we ask a customer to return a product to us. In 99% of cases, where there is an issue, we simply redo the order.

Replacement ships quickly without requiring return. You must: notify us within 7 calendar days, photograph the damage (3 pics), all sides of the packaging, the shipping label and the internal packaging. You will need to keep the original packaging and the damaged print for potential inspection by FedEx/UPS.

Color accuracy depends on monitor calibration; the only surefire way is to purchase a small paper proof. 

Cleaning

All prints can be wiped with a lint free, slightly damp micro fiber cloth. Acrylic requires special care — avoid Windex to prevent scratching. The premium TruLife acrylic tolerates ammonia-free glass cleaner safely.

Our online pricing calculator determines costs for any product, size, and options. Standard size pricing tables with PDF downloads are available. The calculator excludes discounts, shipping, and taxes; first-order and repeat customer discounts apply.

Continental USA orders 40x30" and below: 13% of product price with $17 minimum. Canada, Alaska, Hawaii: 30% plus $10. Prints over 40x30" require custom wood crates ($85-$185). International rates vary 30-100% based on size.

International shipping is available, though expensive for sizes over 24" per side. Customers must provide postal code, city, country, size, quantity, and material for quotes. Non-North American orders require PayPal invoicing.

Ground, 3-day express, 2-day, and overnight options are available at checkout with varying rates. Large expedited orders may qualify for better pricing through direct contact.

Order information goes only via email to buyers. Resellers can request custom branding, including certificates of authenticity, at no additional charge.